Q. How can I receive free shipping with my purchase?
A. Silk Or Satin currently offers free shipping with purchases of $99 or more. Add products to shopping cart and during checkout there will be no charge for shipping, anywhere in the lower 48 states.
Q. What is the average shipping and handling time?
A. Silk Or Satin has distribution centers in two different states. One location is in South Carolina and the other is in California. Handling is 1-2 business days, and shipping depends on where you are located.
Q. Can I return my product for a full refund?
A. Silk Or Satin does not issue refunds for any products. Exchanges are only to be made if it meets our insurance company guidelines. Please read ''About Us'' page for detailed description of Exchange Only Policy.
Q. Are these secondhand quality sheets and comforter sets?
A. No, absolutely not. These sheets are Grade A quality and are flawless with superb craftsmanship.
Q. How is Silk Or Satin able to sell 1000 ct sheet sets, hundreds of dollars less than retail store prices?
A. Silk Or Satin has a contract with an import company that also resales to department stores. Department stores happen to have a large overhead, but Silk Or Satin does not. Silk Or Satin offers the best price to encourage customers to return for more products.
Q. I am confused about how to order, who can I speak to?
A. You can send an email to silkorsatin@yahoo.com, a sales representative will contact you within 2 hours via email, during business hours. If after business hours then you will be contacted within 24 hours. Please remember to leave correct contact information and we will serve you immediately.
Q. How can I become a Silk Or Satin Distributor?
A. Silk Or Satin requires a few documents before allowing a company or individual to become a distributor. A short interviewing process will occur and rules and regulations will be discussed. Silk Or Satin will sell the first set at retail and if the prospecting distributor would like to begin distribution, partial payment will be refunded. |
